Conditions of Booking at Paloma Beach Apartments
- Payment - there are two ways of paying us:
Credit or debit Card: Bookings paid for on credit cards/ debit cards are subject to a 2% charge, full payment will be taken at the time of booking in EUROS - in the event of cancellation, the terms of Item 3 apply and the client will receive a refund (if applicable) based on this. The credit / debit card charge of 2% will not be refunded.
Cheque: A Deposit of 20% is required with your confirmation by cheque payable to "D.PARKES". The Balance is Due 8 weeks prior to arrival.
- Any Alteration to the Booking may incur an extra charge.
- Cancellations: In the event of any member of the party having to cancel the booking the following charges apply:
- We accept responsibility that our Tenerife accommodation is as described in our brochure and website.
- Televisions are supplied, with English speaking channels but we do not guarantee which channels are available at any given time, however there are usually around 10 channels including BBC1, BBC2, ITV, Channel 4, Channel 5, Sky Sports 1, Discovery, Euro Sport.
- Special Requests are normally met if sufficient advance notice is given. Every endeavour is made to ensure your request is fulfilled however please remember they are requests - requests are not guaranteed and do not form any part of the booking agreement. If your request is a demand, please do not book.
- Apartments are normally available from 2pm on the day of arrival and should be vacated at 10 am on the day of departure unless prior arrangements have been made with our office. If you arrive before 2pm on the day of arrival we will allow access to the apartment as soon as it has been cleaned.
- For bookings in a 1 bedroom apartment for 3 people or a 2 bedroom for 5 people - a supplementary fold up bed is provided - not a full sized bed.
- Minimum stay 3 nights. Bookings longer than 1 week are charged pro rata of the weekly rate. Bookings of 3-4 nights are charged pro rata + 15%, bookings of 5-6 nights are charged pro rata + 5%
- The apartments are cleaned for guests arrival, linen is provided and changed on a weekly basis, towels are also provided and changed every 2-3 days. Additional cleaning, linen changes & towel changes can be arranged but is at extra cost and not included in our listed prices.
- WIFI is available free of charge from Reception and is available poolside. A broader service that reaches some of the apartments is available from the Poolside Bar for a small fee.
- Safes are available in the apartments for a small weekly fee of €10.00.
- A local tax of 7% IGIC is included in all of our prices.
|Period before arrival, when cancellation is received (in days)||56+||30-55||15-29||0-14|
|Cancellation charge as % of total price||20%||50%||75%||100%|
Our full address is:
Paloma Beach Apartments - Avenida Juan Carlos I, 43. Los Cristianos. Santa Cruz de Tenerife. 38650. Telephone 922750410